Seller Policy Pages

1. Selling Basics

Keeping in mind these basic requirements will set you up for success on Pezkart.

a. What can be sold on Pezkart

Pezkart is a unique marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on Pezkart.

You are using your own photographs or video content —not stock photos, artistic renderings, or photos used by other sellers or sites. Read more about using appropriate photographs in this Help article.

All listings are available for purchase at a set price.

2. Managing your Pezkart Shop

Your shop represents you and your business to the Pezkart community. It’s important that you, your items and your shop are honestly and accurately represented.

By selling on Pezkart, you agree that you will:

Provide honest, accurate information in your About section.

Honour your Shop Policies.

Ensure your shop content, such as any text, photos or videos used to represent yourself, your shop or your listings, abide by Pezkart policies, including our Anti-Discrimination policy.

Accurately represent your items in listings and listing photos.

Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Pezkart.

Not engage in fee avoidance.

Not create duplicate shops or take any other action (such as manipulating clicks, baskets or sales) for the purpose of shilling, manipulating search or circumventing Pezkart policies.

Not coordinate pricing with other sellers.

d. Seller Standards By listing a product for sale on Pezkart you understand and agree that you are responsible for complying with all applicable laws and regulations for the products you list for sale, including any required labels and warnings. Pezkart assumes no responsibility for the accuracy, labeling, or content of your listings.

Meeting Service Level Standards

As a seller, you must provide great customer service and maintain trust with your buyers. These requirements are called our Seller Service Level Standards. Pezkart may reach out to you if your shop fails to meet Pezkart Seller Service Level Standards. Read more here.

By selling on Pezkart, you agree to:

Honour your dispatch and processing times. Sellers are obligated to dispatch an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for dispatch times vary by country. Read more in our Delivery Policy.

Respond to Messages in a timely manner.

Honour the commitments you make in your shop policies.

Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, Pezkart can help through our case system. Read about your rights and responsibilities regarding cases here.

If you are unable to complete an order, you must notify the buyer and cancel the order. Read about how to cancel an order in this Help article.

e. Selling Fees

Sellers may be charged for using some of Pezkart Seller services. There are fees associated with listing, selling, advertising, and certain other Pezkart products and features. You can find information on fees in the Fees and Payments Policy.

2. Being a Member of the Pezkart Community

At Pezkart, everyone is expected to treat fellow members of the Pezkart community with respect. As a seller, you have additional responsibilities to safeguard personal information and communicate promptly with buyers in order to provide a great customer experience.

a. Creating and Uploading Content

As a member of Pezkart, you have the opportunity to create and upload a variety of content, like listings, Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;

Obscene or vulgar;

In violation of someone else’s privacy or intellectual property rights; or

False, deceptive, or misleading.

Read more about how Pezkart search works, what factors impact search ranking, and how you can help optimize your listings and shop here and in The Ultimate Guide to Pezkart Search.

b. Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process, and you must comply with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Pezkart user information. These laws may require that you post and comply with your own privacy policy, which must be accessible to Pezkart users with whom you interact. Your privacy policy must be compatible with this policy and Pezkart Terms of Use.

In particular, when you sell using our Services (subject to this Policy) or use Pezkart API (also subject to the Pezkart API Terms of Use), you may receive and determine what to do with certain personal information, such as when communicating with users and entering into transactions with buyers. This means you process personal information (for example, buyer name, email address, and delivery address) and, to the extent you do so, under EU law, you are an independent controller of data relating to other users that you may have obtained through the Services.For more information on the General Data Protection Regulation, see more resources at https://gdpr-info.eu and http://gdprandyou.ie. As a data controller (that is someone who decides what personal data is collected and the purpose you’ll use the data for) to the extent that you process user personal information outside of the Services, you may be required under applicable data protection and privacy laws to honour requests received from such users for data access, portability, correction, deletion, and objections to processing. Also, if you disclose personal information without the buyer’s proper consent, you are responsible for that unauthorised disclosure. This includes, for example, disclosures you make or unintentional data breaches. For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for Pezkart-related communications or for Pezkart-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorised transactions. Without the buyer’s consent, and subject to other applicable Pezkart policies and laws, you may not add any Pezkart member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you're responsible for knowing the standard of consent required in any given instance. If Pezkart and you are found to be joint data controllers of personal information, and if Pezkart is sued, fined, or otherwise incurs expenses because of something that you did in your capacity as a joint data controller of buyer personal information, you agree to indemnify Etsy for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

 Communication Standards

i. Messages

With Pezkart Messages, you have the ability to communicate directly with your buyers or other Pezkart members. Messages are a great way for buyers to ask you questions about an item or an order.

Messages may not be used for the following activities:

Sending unsolicited advertising or promotions, requests for donations or spam;

Harassing or abusing another member or violating our Anti-Discrimination Policy;

Contacting someone after they have explicitly asked you not to; or

Interfering with a transaction or the business of another member.

Interference Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Pezkart. Examples of interference include:

Contacting another member via Pezkart Messages to warn them away from a particular member, shop, or item;

Posting in public areas to demonstrate or discuss a dispute with another member;

Purchasing from a seller for the sole purpose of leaving a negative review;

Maliciously clicking on a competitor's Promoted Listings ads in order to drain that member's advertising budget, also known as 'click fraud'.

Creating or using an independent buyer account to maliciously up-vote another shop’s negative reviews in order to position those reviews more prominently.

Harassment Any use of Pezkart Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Message that violates this policy, please let us know right away.

ii. Forums and Teams

High level overview that Forums and Teams are public spaces provided by Pezkart where sellers can connect, but there are communication standards that must be followed. More information can be found in the Pezkart Community Policy.

iii. Communicating Cancellations

If you are unable to complete a transaction, you must notify the buyer via Etsy Messages and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.

European Union Right of Withdrawal Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal may not apply to certain items like custom items or perishable goods. Rights with respect to digital items vary by EU member state. Read more about the EU Right of Withdrawal in this Help article.

Please be aware that in addition to this policy, each country has its own laws surrounding delivery, cancellations, returns and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

3. Feedback, Disputes and Your Success

a. Reviews

Reviews are a great way for you to build a reputation on Pezkart. Buyers can leave a review, including a one to five star rating and a photograph of their purchase, within 100 days after their item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and delivery time have elapsed. Buyers can edit their review, including the photograph, any number of times during that 100 day period.

On the rare occasion you receive an unfavorable review, you can reach out to the buyer or, if the review is less than 3 stars, leave a response.

Reviews and your response to reviews may not:

Contain private information;

Contain obscene, racist, or harassing language or imagery;

Violate our Anti-Discrimination Policy;

Contain prohibited medical drug claims;

Contain advertising or spam;

Be about things outside the seller’s control, such as a delivery Courier , Pezkart or a third party;

Contain threats or extortion;

Include shilling or otherwise falsely inflate a shop’s review score; or

Undermine the integrity of the Reviews system.

b. Pezkart Case System

The Case system is how order disputes are resolved at Pezkart. We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before opening a case on Pezkart. For this reason, it is important that you fill out your shop policies and regularly respond to Messages from your buyers. However, sometimes a case may be necessary, and Pezkart will work with you and the buyer to resolve it as quickly as possible.

Buyers may file a case for a non-delivery or a not-as-described item (for more information on how we define these terms, click here). You must respond to any open cases within three days or the time frame noted by Pezkart in the case. Pezkart may request your assistance in resolving a case opened against your shop. Pezkart reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using Pezkart case system, you understand that Pezkart may use your personal information for the purpose of resolving disputes with other members. For more information on cases and when an order might qualify for a case, please see this Help article. If Pezkart determines that an item is not as described, you will be required to refund the order, including original postage and return postage.

Seller Protection

Pezkart also provides limited protection to sellers who meet the requirements of our Seller Protection Programme. Read more about Pezkart Seller Protection Programme here.

Important:

Seller will required to registered in GSTIN.

Seller will own bank account with registered name for seller payout clearance.

Seller payout will send seller bank account after 7 days of delivery.

Corporate Officer: SH-2 New Dewas Road, MIG, Indore(Madhya Pradesh)-452001

Query: info@pezkart.com